Photo of St Stephens staff

Beat the queue - consult our GPs from home

Our registered patients can request treatment and advice from our doctors online - we get back to you within 1 working day. To consult your GP, select your condition below:

Welcome to St Stephen’s Health Centre

We aim to offer appointments when it is most convenient to you, in comfortable surroundings with polite and friendly staff. We want all patients to get an appointment and a service to suit their lifestyle.

Yes you will be able to:

In addition to the above we offer a wide range of other services including: Home Visits when necessary, Psychologist, Health Visitors, Baby Clinic, Antenatal Clinic, Blood Clinics, New Patient Health Checks, Nurse Clinics, and we also have a surgeon who performs minor surgery on site.

Making an appointment

Appointments can be made by calling our reception on 020 8980 1760. Alternatively you can book an appointment online.

We offer routine appointments within 48 working hours with any of our practice doctors. If you feel you cannot wait until the next routine appointment please phone before 11am and a doctor will call you back.

Opening hours

Our reception is open:
Monday: 8.30am - 7.00pm (open all day)
Tuesday: 8.30am - 7.00pm (open all day)
Wednesday: 8.30am - 1.00pm, 2.00 - 7.00pm
Thursday: 8.30am - 1.00pm (Closed pm)
Friday: 8.30am - 1.00pm, 2.00 - 5.30pm
Saturday & Sunday: Closed

Saturday Mornings: 9:00am - 11:15am The surgery is open for blood tests ONLY.

First come first served.

Please arrive early to avoid being turned away as we will only be able to see 30 patients per clinic.

Telephone calls - Monday to Friday (opening times as previously stated)

Please note: Telephone calls are not answered between 1-2pm; during this time calls are diverted to our out of hours service (020 7377 7151) for urgent medical emergencies that cannot wait until we are next open. WE DO NOT TAKE TELEPHONE CALLS ON SATURDAY MORNINGS, PLEASE CONTACT OUR OUT OF HOURS SERVICES (as above) IF YOU HAVE AN URGENT MEDICAL PROBLEM WHICH CANNOT WAIT UNTIL THE SURGERY IS OPEN.

Cancelling an appointment

Please notify the surgery if you cannot keep your appointment, so it can be offered to another patient. Please help us to help you by always cancelling appointments when you cannot attend. This allows other patients who are genuinely sick to be seen instead.

GP consultation times

Our doctors will be able to see you at the following times:

8.30am - 7.00pm (open all day)
8.30am - 7.00pm (open all day)
8.30am - 1.00pm, 2.00 - 7.00pm
8.30am - 1.00pm (Closed pm)
8.30am - 1.00pm, 2.00 - 5.30pm

Our premises are Pram and wheelchair friendly.

This practice allows community health service clinical staff directly involved in your care to access parts of your medical record. Your consent will be asked before this can take place. If you do not wish this to happen, please let the practice know.

Web GP

Late Arrivals Policy

Thank you to all our patients who do arrive on time for appointments. Thankfully that is most of you.

We realise it is sometimes difficult but:

Please do arrive in plenty of time for your appointment, as the reception desk and booking in system can sometimes be busy.

If you arrive late for your appointment it can result in surgeries running late and cause inconvenience to others.

If you are between 10-15 minutes late you will be offered to re-book or wait until your doctor, nurse or Health Care Assistant (HCA), has time to see you. If you are given this option, you will need to wait in the surgery until you are seen and it may not be until the end of surgery.

If you are more than 15 minutes late for your appointment with the doctor, nurse or HCA you will be asked to rebook your appointment.

NHS England: How information about you helps us to provide better care

Find out more

Appointments System

On going Changes March 2014

Since January 2011 we have constantly been reviewing our appointment system based on patient surveys. In addition to making appointments more accessible to patients on the day and within 48 hours and up to 2 weeks in advance we are also exploring ways to provide more continuity for all patients and enabling them to see the same GP on a more regular basis.

If you have any queries or need any further information please do not hesitate to contact our Practice Manager.

Call recording now taking place

When patients phone the surgery they will now be informed “in the interests of both parties calls are being recorded”.

Registering now!

Our list is open for new patients. Contact our reception on 020 8980 1760 for details

Contact us

St Stephen's Health Centre
Bow Community Hall
William Place
E3 5ED

Tel: 020 8980 1760
Fax: 020 8980 6619