St Stephen's Health Centre

Welcome to St Stephen’s Health Centre

We aim to offer appointments when it is most convenient to you, in comfortable surroundings with polite and friendly staff. We want all patients to get an appointment and a service to suit their lifestyle.

Depending on availability, you may be able to:

In addition to the above we offer a wide range of other services including: Home Visits when necessary, Psychologist, Health Visitors, Baby Clinic, Antenatal Clinic, Blood Clinics, New Patient Health Checks, Nurse Clinics, and we also have a surgeon who performs minor surgery on site.

Making an appointment

Appointments can be made by calling our reception on 020 8980 1760. Alternatively you can book an appointment online.

Depending on availability, you may be able to get a routine appointment within 48 working hours with any of our practice doctors. If you feel you cannot wait until the next routine appointment please phone before 11am and a doctor will call you back.

We also offer appointments at our local HUBS, there are four locations available:

NE Locality Hub:
St Andrews Health Centre, 2 Hannaford Walk, London, E3 3FF

NW Locality Hub:
Blithehale Medical Centre, 22 Dunbridge St, London E2 6JA

SW Locality Hub:
E1 Health Centre, 14 Deancross St, London, E1 2QA

SE Locality Hub:
Barkantine Practice, 121 Westferry Rd, Isle of Dogs, London E14 8JE

Appointments at the HUBS are available 18:30 - 20:00, Monday – Friday.  And 08:00 – 20:00 Saturday and Sunday.

These are a mixture of pre-booked appointments with a doctor or nurse which may be booked after speaking with one of our reception team at the practice during our normal opening hours.

Our GP Out of Hours Services may also offer you an appointment at one of these locations if you need to be seen urgently.

These HUBS are mostly staffed by local GPs although it may well not be staff from this practice.

Staff will have access to your medical records, but only if you give your consent.

This is an opportunity to try and help working people who may struggle with taking time out during the week for some routine appointments but it is also important not to undermine the continuity of care in practices for any ongoing or long term condition you may have.

Reception opening times

Our reception is open:

Monday
08.30 - 19.00 (open all day)
Tuesday
08.30 - 19.00 (open all day)
Wednesday
08.30 - 13.00, 14.00 - 19.00
Thursday
07.30 - 13.00 (Closed pm)
Friday
08.30 - 13.00, 14.00 - 18.30
Saturday
09.00 - 11.00


Saturday Mornings: 9:00am - 11:00am The surgery is open for blood tests ONLY.

First come first served.

Please arrive early to avoid being turned away as we will only be able to see 30 patients per clinic.

Telephone calls - Monday to Friday (opening times as previously stated)

Please note: Telephone calls are not answered between 1-2pm; during this time calls are diverted to our out of hours service (020 7377 7151) for urgent medical emergencies that cannot wait until we are next open. WE DO NOT TAKE TELEPHONE CALLS ON SATURDAY MORNINGS, PLEASE CONTACT OUR OUT OF HOURS SERVICES (as above) IF YOU HAVE AN URGENT MEDICAL PROBLEM WHICH CANNOT WAIT UNTIL THE SURGERY IS OPEN.

Cancelling an appointment

Please notify the surgery if you cannot keep your appointment, so it can be offered to another patient. Please help us to help you by always cancelling appointments when you cannot attend. This allows us to offer the appointment to another patient.

Surgery opening times

Our doctors will be able to see you at the following times:

Monday
09.00 - 12.20, 15.30 - 19.30
Tuesday
09.00 - 12.20, 15.30 - 19.30
Wednesday
09.00 - 12.20, 15.30 - 19.30
Thursday
07.30 - 12.20 (Closed pm)
Friday
09.00 - 12.20, 14.30 - 18.20
Saturday
09.00 - 11.00

 

Care Quality Commission report

Our premises are Pram and wheelchair friendly.

News

  • Join our online PPG Forum today

    To register please visit www.myppg.co.uk/register? and enter your details and confirm you are registered with St Stephen’s Health Centre, London E3 5ED.

  • Late Arrivals Policy

    Thank you to all our patients who do arrive on time for appointments. Thankfully that is most of you.

    We realise it is sometimes difficult but:

    Please do arrive in plenty of time for your appointment, as the reception desk and booking in system can sometimes be busy.

    If you arrive late for your appointment it can result in surgeries running late and cause inconvenience to others.

    If you are between 10-15 minutes late you will be offered to re-book or wait until your doctor, nurse or Health Care Assistant (HCA), has time to see you. If you are given this option, you will need to wait in the surgery until you are seen and it may not be until the end of surgery.

    If you are more than 15 minutes late for your appointment with the doctor, nurse or HCA you will be asked to rebook your appointment.

  • NHS England: How information about you helps us to provide better care

    Find out more

  • Appointments System

    On going Changes March 2014

    Since January 2011 we have constantly been reviewing our appointment system based on patient surveys. In addition to making appointments more accessible to patients on the day and within 48 hours and up to 2 weeks in advance we are also exploring ways to provide more continuity for all patients and enabling them to see the same GP on a more regular basis.

    If you have any queries or need any further information please do not hesitate to contact our Practice Manager.

  • Call recording now taking place

    When patients phone the surgery they will now be informed “in the interests of both parties calls are being recorded”.

  • Registering now!

    Our list is open for new patients. Contact our reception on 020 8980 1760 for details