Dear patients,

Many EE and BT users, alongside some on Vodafone, are still reporting issues with mobile phone calls today following an outage that started yesterday 24/07/2025. This is despite the fact that BT and EE now say that the problem is fixed.

As of this morning on Friday 25/07/2025, reports on all networks are much lower, but are again starting to rise.

We are still experiencing issues, and this may effect our response time to you, please keep an eye on messages, or where possible we may use another number you have on record.

We apologise for any inconvenience

Pride in Practice

Please use this where possible for

  • Blood test results
  • Access to records
  • Prescription requests

You can confirm your ID online with a photo of your passport, or we can confirm at reception and grant you a PIN/ linkage code. Please let us know when you have confirmed your ID, so we can upgrade your access.

We want to understand your needs in advance. Due to current volumes we can’t guarantee a consultation within 48h, but we can acknowledge and give you a timescale for response. Please flag up if the problem is new or ongoing, and if it something our reception team can help with. We need to prioritise by clinical need, and offer fair access to all. Sending an enquiry is quick and easy. You can access the portal  here.

This practice allows community health service clinical staff directly involved in your care to access parts of your medical record. Your consent will be asked before this can take place. If you do not wish this to happen, please let the practice know.